Refund policy

RETURNS POLICY

At Somerset4x4 we aim to dispatch orders quickly, usually the same day. If you need to cancel, please contact us as soon as possible. Orders cancelled before dispatch are refunded in full. Orders that have already been dispatched are treated as returns.

Nothing in this policy affects your statutory rights as a consumer.

YOUR RIGHT TO CANCEL (CONSUMERS)

If you are a consumer (not a business), you can cancel your order for any reason within 14 days, starting the day after you receive your goods, under the Consumer Contracts Regulations 2013. To cancel, let us know by phone, email or our contact form within that period. You then have a further 14 days to send the goods back.

When you cancel within this period:

  • We will refund the price of the goods and the standard outbound delivery charge. If you chose a more expensive delivery option, we will refund the standard delivery rate only.
  • We will refund you within 14 days of receiving the goods back, or of you providing proof of return if that is sooner, using your original payment method.
  • Return postage is your responsibility.
  • You may open and inspect the goods as you would in a shop. If they have been handled beyond that, for example fitted, marked or with damaged packaging, we may deduct an amount reflecting the reduced value.
  • No restocking or handling fee is charged on cancellations within this period.

This right does not apply to goods made to your specification or clearly personalised.

RETURNS AFTER THE CANCELLATION PERIOD

After the 14-day cancellation period, we may accept returns of unwanted standard stock items at our discretion, up to 30 days from delivery. Items must be unused, in their original undamaged packaging and in a resaleable condition.

Discretionary returns are subject to:

  • a 20% restocking charge
  • deduction of the original outbound delivery cost of £5.99 where free delivery was provided
  • return postage at your cost.

Parts we order in specifically for you, including non-stocked genuine Land Rover parts and special order items, cannot be returned after the 14-day cancellation period unless they are faulty or not as described.

BUSINESS CUSTOMERS

The cancellation rights above apply to consumers only. Returns from trade and business customers are accepted at our discretion and are subject to the 20% restocking charge.

RETURN SHIPPING COSTS

For cancellations and discretionary returns, return postage is your responsibility. Please use a tracked or signed-for service, as items remain your responsibility until they reach us. We can arrange a courier collection if needed, with the charge payable in advance.

If an item is faulty, damaged on delivery or incorrectly sent, we will cover reasonable return costs or arrange collection at no charge.

FAULTY, DAMAGED OR INCORRECT ITEMS

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:

  • within 30 days of delivery, you are entitled to a full refund
  • after 30 days, we will offer a repair or replacement, and if that is not possible or does not fix the problem, a refund or price reduction.

Please report visible damage, shortages, incorrect items or parts not as described as soon as possible, ideally within 7 days. This helps us investigate with couriers and our warehouse. We may ask for photographs. Reporting later does not affect your statutory rights.

REPLACEMENTS

Replacements are normally dispatched once the returned item has been received. In urgent cases we can dispatch a replacement immediately. A charge will be taken for it and refunded when the original item is received back.

WARRANTY RETURNS

If you believe a part is faulty, please see our Warranty page for details. We may need to inspect the item or send it to the manufacturer or supplier for assessment. Your statutory rights are with Somerset4x4 and are not affected by the outcome of a manufacturer’s assessment.

We are not liable for labour costs, fitting charges, loss of earnings or other indirect losses, except where required by law.

EXCHANGE / SURCHARGE ITEMS

Some products are supplied on an exchange basis and carry an additional refundable surcharge. This surcharge acts as a deposit for your old unit, which must be returned within the timeframe stated on the product listing.

The surcharge cannot be waived. If no old unit is returned, or the returned unit cannot be reconditioned (for example a gearbox with a cracked casing), the surcharge will be kept and forms part of the full purchase price.

Exchange items must be fully drained of fluids before return where applicable. Return postage for the old unit is your responsibility, although we can arrange collection with payment in advance.

CONTACT US

To ask a question or start a return:

Phone: 01934 235366
Email: email@somerset4x4.co.uk
Address: Somerset4x4, Unit 16, Elborough Farm, Elborough, Somerset, BS24 8PB