Refund policy
RETURNS POLICY
At Somerset4x4, we aim to dispatch orders quickly — usually the same day. If you need to cancel an order, please contact us as soon as possible. Full refunds are available for unshipped items; cancellations for orders already in transit will be processed as returns.
YOUR RIGHT TO CANCEL
If you are a consumer (not a business), you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013, without giving any reason. To exercise this right, please contact us within that 14-day window by phone, email, or via our contact form.
Where a consumer exercises their statutory right to cancel within this period, Somerset4x4 will refund the full purchase price together with the standard outbound delivery charge originally paid.
GENERAL RETURN GUIDELINES
Unwanted Items
Standard stock items: Must be returned unused and in original packaging within 30 days of dispatch for a full refund.
We may make a deduction from the refund where goods show signs of use, damage, missing packaging, or handling beyond what is necessary to inspect the item, resulting in a reduction in the item's resale value.
Returns requested outside the statutory cancellation period are accepted at Somerset4x4's discretion and may be subject to a 10% handling/restocking charge and deduction of the original outbound delivery cost of £5.99 where free delivery was provided.
Non-stocked Genuine Land Rover parts: Must be returned unopened with all original packaging intact within 7 days of receipt. Returns outside this window may not be accepted unless covered by statutory consumer rights.
Special order items: Non-returnable if no longer required or incorrectly ordered unless covered by statutory consumer rights. If a special order item proves faulty, it will be handled under our warranty policy.
RETURN SHIPPING COSTS
Return postage is the customer's responsibility unless the item is faulty, damaged, or incorrectly dispatched. Somerset4x4 can arrange a courier collection where required, with the charge passed to the customer. Payment for this service is required in advance.
Please use a tracked or registered postal service for all returns. We cannot be held responsible for items lost in transit.
DAMAGED OR INCORRECT ITEMS
Damaged on Delivery: Items visibly damaged on delivery may be returned for a refund or exchange. Please notify us as soon as reasonably possible upon receipt and retain all packaging where possible.
Reporting Timeframe: Any visible damage or shortages should be reported within 7 days where possible to assist with courier and warehouse investigations.
Incorrect Items: In the rare event we dispatch the wrong item, please report this within 7 days. We may require photographic evidence of the incorrect item. A replacement will be sent once the original is received back.
Quality/Description Issues: If a part is not as described, please report this within 7 days. Replacement parts will be dispatched once the original is returned.
Missing Items: Any shortages should be reported within 7 days. This allows us to verify pick notes and cross-check stock promptly.
REPLACEMENTS
Standard process: Replacements are dispatched once the returned item has been received.
Urgent cases: In exceptional circumstances, Somerset4x4 can dispatch a replacement immediately. A charge will be taken and refunded upon receipt of the returned item.
Please note: We are not liable for any consequential or indirect losses, including labour costs, fitting charges, or loss of earnings arising from incorrect, damaged, or delayed items, except where required by law.
WARRANTY RETURNS
If you believe a part may be faulty, please refer to our Warranty page for full details on the process and requirements. All warranty claims are subject to inspection and approval by the manufacturer or supplier.
EXCHANGE / SURCHARGE ITEMS
Some products are supplied on an exchange basis and carry an additional refundable surcharge. This surcharge acts as a deposit for the original unit, which must be returned within the timeframe stated on the product listing.
The surcharge cannot be waived. If no old unit is available, or the returned unit is not in a reconditionable condition (e.g. a gearbox with a cracked casing), the surcharge will be retained and forms part of the full purchase price.
All exchange items must be fully drained of fluids before return where applicable. Return postage for the old unit is the customer's responsibility, though Somerset4x4 can arrange collection — payment required in advance.
CONTACT US
For any queries or to initiate a return, please contact us:
Phone: 01934 235366
Email: email@somerset4x4.co.uk
Address: Somerset4x4, Unit 16, Elborough Farm, Elborough, Somerset, BS24 8PB