Refund policy

Last updated: 04/05/2025

Thank you for shopping with Somerset4x4. If you are not entirely satisfied with your purchase, we’re here to help.

 

1. Your Right to Cancel (Consumer Contracts Regulations 2013)

If you are a consumer (not a business), you have the right to cancel your order within 14 days of receiving your goods or starting your service contract, without giving any reason.

To exercise this right, you must notify us via [email/email form/phone] within the 14-day period.

 

2. Returns

To be eligible for a return:

• The item must be unused and in the same condition you received it.
• It must be in the original packaging.
• Certain types of items are exempt, such as perishable goods, digital downloads, personalised/custom products, or hygiene items (e.g. earrings or underwear).

Please include your proof of purchase or order number when returning items.

Return address: Somerset4x4, 8 Bluewater Drive,Elborough,Somerset BS24 8PF

3. Refunds

Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, we will initiate a refund to your original method of payment.
• The refund will be processed within 7  working days.

 

4. Return Shipping Costs

• You are responsible for paying your own shipping costs for returning your item.
• If the item is faulty or incorrect, we will refund the return postage.

 

5. Services & Digital Products

• If you purchase a digital product or download, you waive your right to a 14-day refund once the download or streaming begins.
• For services, you can cancel within 14 days, unless the service has already been performed in full.

 

6. Contact Us

If you have any questions about your order, returns, or refunds, contact us at: email@somerset4x4.co.uk